Terms of Service

These Terms of Service (“Terms”) form a binding agreement between Ames Solutions Ltd(“AMES”, “we”, “us”, “our”), a company registered in England and Wales, and the individual or legal entity agreeing to these Terms (“you”, “your”, “Customer”). By creating an account, accessing or using the AMES platform (the “Service”), you accept and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation.

1. The Service

AMES provides cloud-based activity management and enrolment software designed for children's activity providers, including booking, scheduling, payments, parent communications, and related administrative tools. The Service is provided on a subscription basis and may evolve over time.

2. Eligibility and account

You must be at least 18 years old and capable of entering into a binding contract. You agree to provide accurate, current, and complete information at signup and to keep it up to date. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential. Notify us immediately if you believe your account has been compromised.

We reserve the right to refuse or suspend service, at our sole discretion, if we believe an account has been opened under false pretences, by a direct competitor, by a prohibited party, or in violation of these Terms.

3. Fees and payment

Our pricing follows a pay-as-you-grow model: you are charged only on successful payments you process through the Service, as described on our pricing page. Fees are exclusive of VAT where applicable. Any changes to pricing will be notified to you at least 30 days in advance. You authorise AMES to collect applicable fees via the payment method on file or, where you use AMES Pay, to deduct fees from settlement amounts.

4. Your data

As between you and AMES, you retain all right, title, and interest in the data you upload to the Service, including customer records, bookings, messages, and files (“Customer Data”). You grant AMES a worldwide, non-exclusive, royalty-free licence to process Customer Data solely to provide, secure, and improve the Service. We will never sell Customer Data and will only share it with third parties as described in our Privacy Policy and our Data Processing Addendum.

You are responsible for the lawfulness of Customer Data you collect and upload, and for obtaining all necessary consents (including for children's data where applicable).

5. Acceptable use

You agree not to, and not to allow anyone to:

• use the Service to violate any law, regulation, or third-party right;
• access the Service to build a competing product or service;
• reverse engineer, decompile, or extract source code from the Service;
• scrape, crawl, or bulk-export data in a way that disrupts the Service;
• upload malicious code, spam, or content that is unlawful, abusive, or infringing;
• impersonate any person or misrepresent your affiliation with any entity.

We may suspend or terminate accounts that materially breach this section.

6. Intellectual property

The Service, including all software, designs, content (other than Customer Data), trademarks, and documentation, is owned by or licensed to AMES and is protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to access and use the Service during your subscription, subject to these Terms.

Any feedback or suggestions you provide may be used by AMES without obligation.

7. Third-party services

The Service integrates with third-party services (such as Stripe, GoCardless, Supabase, Vercel, and email providers) that are governed by their own terms. We are not responsible for the availability, accuracy, or content of third-party services. Your use of them is at your own risk.

8. Availability and support

We aim to provide the Service with high availability but do not guarantee uninterrupted operation. Scheduled maintenance windows will be announced in advance where practicable. Support is provided via in-app chat and email at support@amessolutions.io.

9. Warranties and disclaimers

The Service is provided “as is” and “as available”. Except where prohibited by law, AMES disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Limitation of liability

To the maximum extent permitted by law, AMES will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising out of or in connection with your use of the Service. Our total aggregate liability under these Terms will not exceed the greater of (a) the fees you have paid to AMES in the 12 months preceding the event giving rise to the liability, or (b) £100.

11. Indemnification

You agree to defend, indemnify, and hold harmless AMES from any claim, loss, or expense (including reasonable legal fees) arising out of Customer Data you upload, your use of the Service in breach of these Terms, or your violation of applicable law.

12. Term and termination

These Terms remain in effect while you have an active account. You may cancel at any time from your account settings. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if required by law. Sections that by their nature should survive (including 4, 6, 9, 10, 11, 14) will survive termination. On termination you may export your Customer Data for 30 days, after which we may delete it.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days before they take effect via email or in-app notice. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that we may seek injunctive relief in any competent court.

15. Contact

For questions about these Terms, contact us at legal@amessolutions.io.